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Claims Survey

We are always looking for feedback to help us improve our service and better assist claimants. Your feedback is a valuable part of that process. Please help us by completing the claims survey below.

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Name*

First Last

Was your claim handled in a timely manner?*

Quicker than I expected

About as long as I expected

Longer than I expected

Did the customer service at the SMART-TD Customer Service Center meet your expectations?*

Better than I expected

About what I expected

Less than I expected

If you had any issues with your claim, did a claims representative at the SMART-TD Customer Service Center resolve them quickly?*

Quicker than I expected

About as long as I expected

Longer than I expected

I did not have any issues with my claim

How difficult did you find it to submit your claim?*

Easier than I expected

About what I expected

More difficult than I expected

Did the Claims Representative at the SMART-TD Customer Service Center inform you of what to expect during the claims process?*

Provided ALL the information needed

Provided some of the information needed

Did not provide any information

Was the Claims Representative accurate about what to expect during the claims process?*

Yes they were accurate

They were partially accurate

No they were not accurate

How was your overall claim experience?*

Better than I expected

About what I expected

Worse than I expected

How important were these benefits to helping you maintain financial stability?*

Crucially important

Very important

Important

Helpful

Less than what I needed

Not enough

If anything, what could have made your claims process better?

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(224) 770-5328

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Claims Survey

This voluntary benefit plan is classified as a Safe Harbor plan and, as such, is not subject to the Employee Retirement Income Security Act of 1974 (ERISA). SMART-TD does not contribute to the premiums for this plan on behalf of its Members, does not endorse the plan, and does not require Members to enroll in the plan. Furthermore, the Union receives no financial or other consideration in connection with the administration or promotion of this program.

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(224) 770-5328 | info@smart-vltd.com | Disclaimer

DISCLAIMER

The information on this website is for informational purposes only and makes no guarantee or warranty on the processing of claims. Other limitations may apply. It is recommended that each Member with coverage obtain a copy and read the entire policy. Each policy is issued specific to each person, the state that they reside in, and the coverage that they elect.